stake com Privacy Policy

stake com, operating through the domain stakecom.vu, is the data controller responsible for your personal information. This Privacy Policy applies to all players who create an account, use the platform, or interact with stake com through any channel available on the site.

By using stake com and providing your personal information during registration or at any subsequent point, you acknowledge that you have read this Privacy Policy and understand how your data will be handled.

stake com collects personal data in two main ways: information you provide directly and information generated automatically through your use of the platform.

Information you provide:

• Full legal name, date of birth, and gender.
• Contact information including your email address and Philippine mobile number.
• Address details for KYC verification purposes.
• Government-issued identification documents submitted for identity verification.
• Payment account details associated with your chosen Philippine banking or e-wallet method.
• Communications sent to our support team via live chat or email.

Information collected automatically:

• Device type, operating system, and browser information when you access the platform.
• IP address and general location data.
• Session activity including games played, bet amounts in PHP, and transaction history.
• Cookie and session data as described in Section 7.

stake com processes your personal data only for legitimate, specified purposes. We do not use your data for purposes incompatible with those listed here, and we do not sell your information to third parties for marketing.

• Account management — To create, maintain, and administer your player account.
• Identity verification — To complete KYC checks required before withdrawals are processed and as required by applicable legal obligations.
• Payment processing — To facilitate deposits and withdrawals in Philippine Peso through verified local payment methods.
• Customer support — To respond to your enquiries and resolve account issues.
• Security and fraud prevention — To detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Responsible gaming — To monitor account activity and apply responsible gaming tools as required or requested.
• Legal compliance — To comply with applicable laws and respond to lawful requests from authorities.
• Platform improvement — To analyse usage patterns (in anonymised or aggregated form) and improve the platform experience for Filipino players.

stake com may share your personal data with trusted third parties only where necessary to deliver platform services or to comply with legal obligations. All third-party recipients are contractually required to handle your data securely and only for the purpose for which it is shared.

Categories of third parties who may receive your data:

• Payment processors — Philippine banking institutions and e-wallet service providers involved in processing your PHP deposits and withdrawals.
• Identity verification providers — Third-party KYC services that assist in verifying government-issued Philippine identification documents.
• Fraud prevention and security providers — Services that analyse account activity to identify and prevent fraudulent transactions or account misuse.
• Game content providers — Where a game provider requires account or session data to deliver their game content, this is shared in a form sufficient only to operate the specific game session.
• Legal and regulatory authorities — Where required by applicable law, court order, or lawful government request.

stake com retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general principles apply:

• Active accounts — Personal data is retained throughout the life of your account and kept accessible for account management and support purposes.
• Closed accounts — After an account is closed, certain data — including identity records, transaction history, and KYC documents — is retained for a period required to comply with anti-money laundering and financial record-keeping obligations. This period is typically several years depending on applicable law.
• Support communications — Records of live chat and email support interactions are retained for a reasonable period to maintain a history of account-related queries and resolutions.
• Technical data — Log files and session data are retained for shorter periods, primarily for security monitoring and fraud detection purposes.

When data is no longer required and there is no legal obligation to retain it, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

stake com implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL encryption — All data transmitted between your device and the stake com platform is protected by industry-standard SSL/TLS encryption, the same technology used by Philippine banks for online banking.
• OTP verification — Financial transactions including deposits and withdrawals require one-time password verification sent to your registered Philippine mobile number.
• Access controls — Access to personal data within stake com is restricted to employees and systems that require it for legitimate operational purposes, and is governed by internal access control policies.
• Secure data storage — Personal data is stored on secured infrastructure with appropriate protection against unauthorised access.

If you believe your account has been compromised, contact support via live chat immediately so your account can be secured without delay.

stake com uses cookies and similar tracking technologies to operate the platform correctly and to improve your experience as a Filipino player. A cookie is a small text file stored on your device by your browser when you visit a website.

Types of cookies used:

• Essential cookies — Required for the platform to function. These include session authentication cookies that keep you logged in during a session and security cookies that help protect against fraudulent access.
• Preference cookies — Remember your settings and preferences so you do not need to re-enter them each visit.
• Analytics cookies — Collect anonymised or aggregated data about how players interact with the platform, which helps identify areas for improvement. This data does not identify individual users.

Cookies do not store your password, payment details, or any sensitive financial information. You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the platform's ability to function correctly — in particular, login sessions may not be maintained.

As a player on stake com, you have rights over your personal data. The following rights are available to you and can be exercised by contacting our support team via live chat:

The stake com platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect personal data from persons under this age. Age verification is a mandatory part of the registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will take prompt steps to delete that data and close the associated account. If you believe an underage person has created an account on stake com, please notify us immediately via live chat support.

stake com may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify players via in-platform notification or email to the registered address before the changes take effect.

The most current version of this Privacy Policy is always accessible on this page, with the last-updated date shown at the top. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

For any questions about this Privacy Policy, how your data is handled, or to exercise any of your rights, contact stake com support via live chat — available 24/7 inside the platform. You can also write to the support email address shown in the footer of this page.

Related policies:

• Terms & Conditions — The full rules governing your use of stake com.
• Responsible Gaming — Tools and guidelines for safe play.
• FAQ — Answers to common questions about your account and the platform.